Frequently Asked Questions
Common questions about transactions, ordering, quality, and reverse engineering.
Can I order just one piece or a small lot?
Yes. Some factories accept orders from a single prototype. We'll match you to the right factory by quantity — just ask.
I have no drawing. Can you make it from the physical part?
Yes. We take the physical part, 3D-scan and measure it, create CAD drawings, and remanufacture (reverse engineering). It's also great for reviving obsolete parts.
What kinds of items do you handle?
Machining, sheet metal, casting, plastic molding, molds, fasteners, electronic boards, and more. See the category list on the Products page — and ask about anything not listed.
Is a quote free?
Yes, quotes are free. A drawing, photos of the part, expected quantity, and desired timeline help us respond faster and more accurately.
What's the typical lead time?
It varies by item, quantity, and process. A standard machined part is roughly 2–5 weeks. Each company page also lists an indicative lead time.
How do you ensure quality?
We work with factories certified to ISO 9001, IATF 16949, and more, and can arrange inspection reports or incoming inspection as needed. FENTEX bridges quality with an understanding of both countries' practices.
What's the payment / transaction flow?
The basic flow is inquiry → quote → order → production → shipping & customs → delivery. Terms are set per project by individual contract. Please ask for details.
What languages do you support?
Japanese, Chinese, and English. FENTEX also handles negotiations with Chinese factories, including the language side.
Didn't find your answer?
For specific questions, please reach out. We reply within 1 business day.